Privacy
The Personal Travel Insurance Program is underwritten by Desjardins Insurance1.
How we collect, use and disclose information
We only collect personal information relating to you if you supply it to us voluntarily.
We are committed to protecting your personal information using appropriate security measures.
To find out more about what we do to ensure your security, visit
the Dialog box: Security section.
Our website uses cookies. While cookies enable the site to identify you as a specific
user, they don't recognize you by your name or other personal information.
If you'd like, you can program your browser to refuse cookies. However, choosing this
option may prevent you from accessing some of our services. To find out more about
cookies, visit the Dialog box: Security section.
We may collect information for statistical purposes, such as to determine a page's
popularity, the average number of pages accessed per visitor and the average time
each visitor spends on the site. None of this information is linked to you as an
individual visitor. We use this information only for verification purposes and to
make improvements to our site.
Surveys and Contests
By completing a survey or entering a contest, you are
choosing to share your opinion, response or other information. We may use this
information in our survey results and post it on our website. In the case of
contests, your entry will be used for the purposes of the draw only.
Management and protection of personal information policy
Since Desjardins Insurance was founded in 1948, significant and effective control
measures have been put in place to protect the confidentiality of the personal
information in our possession.
In order to offer quality financial services, we require access to medical, financial
and family information. We manage this information with the utmost discretion and in
compliance with Canadian statutory and regulatory requirements.
Desjardins Insurance is committed to managing and protecting your personal information:
Collecting personal information and creating a file for insurance purposes only
What is personal information?
Personal information is any information about an identifiable individual or any facts which,
on their own or combined with other data, can identify an individual.
The personal information we have about you is kept in a file so we can offer you our insurance,
annuity, credit and related financial services.
We collect only the personal information necessary for you to purchase insurance, in compliance
with the law.
We always ask for your consent before we collect or disclose your medical information.
Retention, use and disclosure of personal information
We apply the necessary security measures to protect the confidentiality of the personal
information in our possession. This means that only authorized individuals can access
the personal information in the files and only when necessary in the course of their duties.
For more information, visit desjardinslifeinsurance.com
Unless you consent, or it is required by law, personal information in the files is never
used for any purpose other than that for which it was intended.
Our client lists are only used or disclosed as permitted by law. We can use these lists
to inform our clients of promotions or to offer a new product. If you would like your
name to be removed from the list, contact our Privacy Officer at any time.
We won't disclose the personal information about you contained in the file to any third
party, unless we receive written consent from you, or we are authorized by law to do
so (for example, in the case of an inquiry by the officers of the court).
When personal information is sent outside of Desjardins Insurance, it is also done in
a way that ensures that it remains confidential, even if you are the one who will
receive the information.
Privacy Officer
The Privacy Officer:
- Responds to requests for access and correction
- Handles requests to remove names from contact lists
-
Responds to complaints concerning the management and
protection of personal information
-
Manages inquiries regarding the disclosure of personal
information to service providers located outside Canada
The Privacy Officer is also available to provide you with information or to answer questions
about the management and protection of personal information.
Contact the Desjardins Group Privacy Office:
Desjardins Group Privacy Office
100 Rue des Commandeurs
LEV-100-RC-Y
Lévis, Québec
G6V 7N5
confidentiality@desjardins.com
Please include your name and contact information, the nature of your application, any relevant information, the Desjardins Group entity who you do business with and the name of the people you have already spoken with about this issue.
Changes to the policy
We reserve the right to modify this policy at any time.
Privacy policy
At Desjardins Insurance, we know the value you place on the security and confidentiality
of your personal information.
That's why we've established privacy policies, guidelines and rules to ensure personal
information is protected.
We cannot guarantee the confidentiality of information exchanged by email.
For security, verification or statistical purposes, Desjardins Insurance collects
access data for this website and may consult communications sent to and from the site.
Desjardins Insurance is keenly aware of the need to protect your security and privacy, particularly in regard to any information you may provide to us.
Google Analytics
Desjardins Insurance uses Google Analytics on Desjardins Insurance websites (hereinafter "Sites") and Desjardins Insurance mobile applications (hereinafter "Applications"). The service is provided by Google Inc. (hereinafter "Google"). Desjardins Insurance uses first-party identifiers and third-party identifiers in conjunction with third-party vendors. Google Analytics uses cookies and other unique identifiers, which are anonymous identifiers placed on your computer material. They help Desjardins Insurance to analyze your use of the Sites and Applications. The traffic data collected through cookies and other unique identifiers particularly pertains to your use of the Sites and Applications (including your IP address). Google transmits the data and stocks it on servers in the United States. Google may share this data with third parties where legally obligated or when a third party is processing data for a Google account. No information allowing Google to identify you will be transmitted.
Google will use the information collected to:
- analyze your use of the Sites and Applications
- compile reports on Site and Application activity
- provide other services related to Site and Application activity as well as Internet use
DoubleClick
DoubleClick is a cookie that Google Analytics uses to collect anonymous information. Google Analytics' Advertising Features on sites that use DoubleClick include:
- Remarketing using Google Analytics
- Google Display Network Impression Reporting
- DoubleClick platform integrations and Google Analytics Demographics and Interest Reporting
User ID
Google Analytics uses the User ID feature on the Sites and Applications. The feature makes it possible to associate information regarding relationships between various computer tools and several sessions with unique identifiers. Each User ID represents an individual anonymous user in Google Analytics.
Deactivation
When browsing, you can deactivate Google Analytics and/or DoubleClick by selecting the appropriate browser or computer tool parameters, advertising parameters, mobile advertisement parameters or other, notably the Google Analytics opt-out browser add-on. By using the Sites or Applications, you expressly agree to allow Google to process personal data under the conditions and for the purposes outlined above.
1 Desjardins Insurance refers to Desjardins Financial Security Life Assurance Company
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